Change Management for Shared Services and BPO - Part 1

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This article provides change management guidance for organizations that specifically assume or consider shared service or business process management (BPO) plans.

Change management is a key part of any project involving proficiency in judgment, enabling people to accept new processes, technologies, systems, structures, and values ​​

To ensure the success of organizational transformation, only new policies, procedures and The process is not enough. Research shows that more than 80% of projects fail when the "organizational transformation problem" is not resolved. When people are not fully prepared, they deny or resist this change. Therefore, understanding, planning and implementing practical steps to help people through transformation is essential

Effective change management and good communication reduce risks and potential costs, while increasing the likelihood of successful transformation and improvement Service providers The connection between the reserved function

usually has two major changes in shared services and BPO programs:

• Through the best processes, usually combined with employee and manager self-service and automated reporting, shared services or BPO operations provide in-scope services. Usually this aspect is called the transition to shared services.
  


• The transition is defined as the work plan required to complete the design, manage the procurement, and establish and implement the agreed-upon multifunctional shared service or BPO.
  


• To support frontline value-added activities, the "retention organization" has a new attraction center. This includes working with companies to replace positions in finance, human resources, etc., and make relevant changes to organizational structures and skills within the scope of the functions they maintain. Usually, this aspect is called the conversion of reserved function

Transformation is considered to be the activity required to adjust and improve the human resources and financial functions retained by each department. In addition, there is a need to provide planning office support to manipulate transformation and transformation activities.

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Orignal From: Change Management for Shared Services and BPO - Part 1