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This is the second volume of training courses designed for middle and senior managers of MFIs. It is based on the highly acclaimed "Making Microfinance Jobs: Managing to Improve Performance" (2006).
The book includes various product selection chapters, including savings, insurance, leasing, fund transfer, and even grants and non-financial services. It also explores how to combine different product menus to serve specific segments such as hyper-poor, youth, women and SMEs. It provides specific recommendations for managing diversity, including adjusting organizational culture, redistributing responsibilities, empowering employees, communicating with customers, redesigning systems and managing change.
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Orignal From: Making Microfinance Work: Diversifying Management Products
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